In recent years, the demand for renewable energy sources has skyrocketed, and many homeowners have turned their attention to solar energy. We had the opportunity to speak with Katrin and Steffen, satisfied customers who recently installed a solar system from Solarcell. They shared their journey with us, from initial hesitation to ultimate satisfaction with their investment.
How long did it take for you to decide on solar energy?
Steffen:
We had been considering purchasing a solar system for quite some time. However, the price, bureaucratic hurdles, and the limited number of installation companies initially kept us from making the investment. Now, we are very happy that we went ahead with it.
What were the main reasons for choosing Solarcell to install your solar panels?
Katrin:
We actually came across Solarcell by chance. We received an offer, and the executing company turned out to be Solarcell. To our great delight, the installers proved to be extremely competent and customer-friendly. For example, we had specific requests regarding the placement of certain components, and they patiently explained both the aesthetic and technical aspects to us.
Steffen:
A major advantage was that Solarcell handled all the bureaucratic processes and subsidy applications. Since we speak very little Spanish, we were particularly pleased that Solarcell took great care to assist us in this regard as well.
How was your experience from the initial offer to installation? Are there any aspects you particularly appreciated?
Steffen:
After receiving the offer, we had a video call with the company, clarified a few remaining questions, and then placed the order. The installation date was quickly scheduled, and everything went smoothly—like clockwork. In just two days, everything was installed and fully operational. Truly fantastic.
What advice would you give to people considering installing a solar system?
Katrin:
When thinking about installing a solar system, you should also consider what requirements it should meet. For us, it was important not only to use the generated electricity and feed it into the grid but also to be independent in case of a power outage. That’s why we opted for batteries and components that allow for island operation. Solarcell provided excellent support in this regard as well.
How do you evaluate the performance of the solar panels in terms of energy generation and cost savings? Have they met your expectations?
Steffen:
Our expectations have been fully met, especially since we were able to reduce our electricity bill to zero thanks to the batteries.
Were there any issues after the installation of the solar panels? If so, how did you handle these challenges?
Steffen:
Yes, we had an issue with an inverter update, which briefly caused our system to behave unpredictably. Of course, we were surprised and immediately contacted Solarcell. They made a great effort to identify and fix the problem. Communication was intensive and highly effective. Solarcell even involved the manufacturer to achieve the best possible result. It worked out really well.
What would you recommend to others considering a solar system?
Katrin:
With the knowledge we have today, we can only advise anyone with the opportunity to make this investment. And of course, we highly recommend Solarcell. A truly great company that genuinely cares about customer satisfaction and continuously improves its services.
On a scale from 1 to 10, how satisfied are you with the installation and why?
Katrin:
On a scale from 1 to 10, we would give a perfect 10 with a star.
Conclusion
The path to solar energy may seem daunting, but as Katrin and Steffen demonstrate, with the right support and expertise, it can be a worthwhile investment. Their positive experiences with Solarcell—from the first contact to ongoing support—highlight the importance of choosing a reliable partner. If you are considering switching to solar energy, this story illustrates the benefits and satisfaction that can come with it.
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